Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of personal data by PropNex Sarawak ("we," "us," or "our") in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using this website, you consent to the practices described in this policy.

1. Personal Data We Collect

We collect personal data when you:

Submit a property enquiry form (name, email address, phone number, message)
Create a user account via email or social login (name, email address)
Save or favourite property listings
Subscribe to our newsletter or property alerts
Contact us directly via phone, email, or WhatsApp

2. Google Maps API and Location Data

Our website uses the Google Maps Platform API to display property locations on interactive maps. When you view property listings or use our map search features:

Your IP address and approximate geographic location may be transmitted to Google LLC in the United States
Google may use this data in accordance with Google's Privacy Policy
Map interactions (zoom level, search queries) may be logged by Google Analytics

By using our property search and map features, you consent to this data sharing. You may disable JavaScript in your browser to prevent map loading, though this will affect site functionality.

3. How We Use Your Personal Data

Personal data collected is used to:

Respond to property enquiries and connect you with our licensed agents
Personalise your property search experience and saved searches
Send property updates, market reports, and promotional communications (with your explicit consent)
Improve our website and services through anonymised analytics
Comply with legal and regulatory requirements under Malaysian law

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. Data may be shared with:

PropNex Realty agents — solely to handle your property enquiry
Google LLC — for Maps API, Analytics, and reCAPTCHA services under data processing agreements
SendGrid (Twilio Inc.) — for transactional email delivery
Regulatory authorities — when legally required under Malaysian law

5. Your Rights Under PDPA 2010

Under the Personal Data Protection Act 2010, you have the right to:

Access personal data we hold about you (subject to a reasonable processing fee)
Correct inaccurate or incomplete personal data
Withdraw consent for direct marketing communications at any time
Request deletion of your account and associated data

To exercise these rights, please contact our Data Privacy Officer at: privacy@propnexsarawak.com

6. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your login session
Remember your saved searches and property preferences
Measure website traffic via Google Analytics (anonymised)

You may disable cookies through your browser settings. Disabling cookies may affect saved searches and login functionality.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described above, or as required by Malaysian law. Enquiry records are retained for 3 years. Account data is retained until you request deletion.

8. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security audits to protect your personal data.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified via email or a prominent notice on this website. The latest version is always available at this page.

Last updated: April 2025. Governed by the laws of Malaysia.